$3.95 domestic shipping | FREE shipping over $100 | Crazy-easy FREE returns
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    Shipping

    We ship to the United States, United States Territories, Canada and the United Kingdom. If you're anywhere else, contact our customer care team and we'll setup a custom order for you if we can.

    Orders received by 1pm eastern Monday-Friday are fulfilled the same day!!! (Seriously, right?)

    In the continental United States, we offer $3.95 flat rate domestic saver shipping (2-5 days) for orders up to $100, and FREE domestic saver shipping for orders of $100 or more. 

    All of our products are lovingly stored and shipped from our warehouse in Richmond, VA.

    Rates & delivery speed

    • Domestic saver rates are $3.95 in the lower 48 states. Shipments are typically delivered within 2-5 days anywhere in the US or its territories.
    • International rates are $18 for orders between $0-125 and increase based on size of order. Delivery to Canada and the UK is typically 2-3 weeks. Customers may be required to pay duties, taxes, and brokerage fees.
    • Orders of $350 or more require signature for delivery.

    Our shipments are eco-friendly

    • We use packaging made with recycled materials wherever possible, and can always be recycled.
    • All products are wrapped in recyclable plastic bags.
    • Bags & boxes can be reused for your returns.
    • Carbon footprint is reduced with our purchase of carbon offsets.

    Crazy-easy Returns

    We know shopping for clothes online can be intimidating - especially if you're not sure about your size. That's why we've worked hard to make returns crazy-easy.

    Return unworn garments* & unused goods for FREE from anywhere in the United States within 30 days of delivery.

    1. Circle the items you’re returning on your packing slip.
    2. Place all products back in their original packaging.
    3. Slap the included pre-paid return label on the reusable shipping bag or box.
    4. Drop off to any United States Post Office, or schedule a free pickup at usps.com/pickup

    * Some exclusions may apply. Keep reading for more information.

    International returns

    We accept returns from our international customers. Return unworn garments* & unused goods within 21 days of delivery. Customers may ship their returns to our US facilities:

    Grove & Bay LLC
    2200 Decatur Street
    Richmond, VA 23224

    Any duties, taxes and brokerage fees paid by us will be deducted from the refunded amount, although these don't typically affect packages valued at less than USD$800.

    * Some exclusions may apply. Keep reading for more information.

    Exchanges

    At this time, we don't offer exchanges. 

    Refunds

    Refunds typically take 2 weeks from when the products were shipped to us. Please contact us at help@groveandbay.com if you haven't received a refund after that time.

    Once your return is received and processed, we will send you an email to let you know that we have received your items and the status of your refund.

    Approved refunds will automatically be applied to your credit card or original method of payment.

    If your order value after returns falls below $100, shipping fees may be deducted from the refunded amount.

    Other good stuff to know...

    • We cannot accept returns for some products, including:
      • intimates/underwear
      • pierced jewelry
      • gift cards
      • clearance items (items with a 40% discount or more)
    • If your items are not shipped back to us within the time allowed for our return policy, unfortunately, we don't offer refunds or exchanges.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and include your packing slip or other proof of purchase.
    • We are not responsible for items sent to us that do not meet our return guidelines.
    • Oh, and please don't send your purchase back to the manufacturer - they won't know what to do with it!